We know that sometimes, things doesn't go the way you planned it to be and you suddenly change your mind.
Items may be returned to us in its original sealed packaging but must be unopened, not tampered with and no seal must be broken. Products can be returned/exchanged within 7 days of delivery only in order for you to get a full refund/exchange. No returns/exchanges or refunds will be accepted if it is not in its original sealed packaging. Products which are returned for a refund or an exchange, must be sealed and not tampered with in order for us to sell it again or send it back to our suppliers/distributors for reimbursement. Only sealed stock will be considered for a full refund or an exchange within 7 days from purchase. Any returned stock that has visible physical damage or has been tampered with, will be rejected and send back to the customer immediately after a full inspection. A valid return reason has to be submitted to validate why the stock has been returned in order for us to inform our suppliers/distributors about it for us to qualify for a reimbursement. If no valid reason has been submitted, we won't be able to return it to our supplier/distributor, that is why it is vital to provide a valid reason for your return or refund.
The customer will be liable to return the stock to our premises in Gauteng only for a full refund or an exchange. We do not offer courier services for returns, exchanges or refunds unless the product was defective or DOA (Dead on Arrival). Full Package Products of Sealed Microsoft Software cannot be returned/exchanged or refunded once it has been shipped or delivered to you. Software is Non-Refundable due to the nature of the products.
If you return an opened box product where the seal has been broken, item been used or tampered with for a refund or an exchange, a 30% restocking fee will be charged however, it must come with the original retail packaging and all contents included with the return. We reserve the right to reject an opened box product at our sole discretion if it has been tampered with, modified or cannot be resold again. Shipping Fees are Non-Refundable.
Should you return an open item without the original packaging and contents, J N L TECH Team reserves the right to reject your return because it cannot be resold again, exchanged or returned to our supplier/distributor for reimbursement. No RMA will be logged from our side as our distributor/supplier won't accept a return like that. If the RMA has been accepted by our supplier/distributor, we will issue a refund minus the restocking fee that will be paid into your bank account within 24-48 business hours. Shipping Fees are Non-Refundable.
When you return a product to us, please pack it carefully and neatly to avoid any damage to the item. Please make sure that the returned item is insured and traceable for us to track the parcel in real-time. Make sure that your order number is written on a piece of paper that must be attached to the packaging of the product as well as inside the box in order for us to check the return in a timely manner. Without the order number on the returned item and the product itself, we won't be able to know if the item was purchased from us or not. If your product gets damaged along the way with the courier you used to send it back to us, we will not be liable for any damage that the courier has caused to the item. The customer will be liable for any damages caused and we will return the item immediately and reject the return/exchange or refund.
Please insure all returned items with your courier that needs to be returned to us to avoid any damages and problems. When the courier delivers the item, we will inspect the item thoroughly to make sure that the original packaging is sealed, product hasn't been tampered with, no modifications has been done and all contents are intact before we accept the return from the courier.
We will inform you (the customer) as soon as we received the item from the courier and will let you know what next steps to follow before we proceed with a refund or exchange. When our support team is done with the inspection of the returned item, we will inform you if the return has been approved or not. If approved, we will need the same banking details that you as the customer used to place the order on our online store to process the refund. It can take 1 - 2 business days for a refund to reflect in the customers bank account depending on the bank that was used upon checkout. If the return gets rejected, we will inform the customer and send the item back immediately as it cannot be restocked and resold again.